We love that you chose Pure Mayhem!
We take pride in our products and fully stand behind them.
You may exchange or return merchandise purchased on PureMayhemDesigns.com for a full refund if the product is unopened, less original shipping charges (£5 will be taken out from each product you wish to return or exchange if you received free shipping), based on original form of payment, within 30 days of the purchase date.
Within 30 days of the original purchase of the product (Exchange/Refund Claim), a new product may be exchanged for another Pure Mayhem Limited product or returned for a refund, subject to the following terms and conditions.
To obtain an exchange or refund, you must obtain the merchandise you wish to return with proof of purchase within the Exchange/Refund Period.
Send the product with your original packing slip and proof of purchase, along with a note indicating whether you want to exchange the product (and if so, what other Pure Mayhem Limited product you want to order and a £5 slip payable to Pure Mayhem Limited to cover the exchange shipping cost on our part) or a refund, to:
Pure Mayhem Ltd Warranty Department
3 Saunders Place,
Sheffield, South Yorkshire
S2 5EP
Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Pure Mayhem Limited.
Upon receipt of a valid exchange/refund claim during the Exchange/Refund Period, Pure Mayhem Limited will, in the case of an exchange, credit the purchase price of the exchanged product (exclusive of taxes and shipping/handling/insurance/duty charges) toward the online order of an in-stock Pure Mayhem Limited product. In the case of a refund, Pure Mayhem Limited will refund the purchase price of the returned product (exclusive of taxes and shipping/handling/insurance/duty charges) within 30 days of the receipt of the refund claim.
Pure Mayhem Limited reserves the right to decline any return or exchange where the product is not in like-new condition. Like-new means the complete product in the original carton with all equipment, packaging, warranties, manuals and/or accessories without damage (including without wear and tear).
In-stock online orders generally ship within two days after an order is received, so if you would like to cancel an order after it is already placed, it must be done within 24hrs. Contact us here with your sale order number and a refund will be issued as long as the product has not been shipped yet as products may dispatched on the same day if ordered between:
Monday to Friday
9.00 a.m. - 15.30 p.m.
Please be aware for all orders outside the UK, there may be applicable shipping duties and fees for which Pure Mayhem Limited is not responsible.
If you purchased your Pure Mayhem product through a certified retailer, please follow their return policy for refunds.